Deliveries and Freight Forwarding

Deliveries

DHL Trade Fairs and Events (UK) Ltd has been appointed official forwarding agency for this congress.  All deliveries to the congress must be made using this agency IN ADVANCE.

Harrogate Convention Centre can ONLY accept deliveries / collections for events during their tenancy. Any deliveries made before the event will be refused. This may result in the sender having to rearrange for the delivery / collection at their own costs. Additionally, Harrogate Convention Centre will be unable to store any items after the tenancy. Should any items be left, Harrogate Convention Centre will endeavour to contact the owner of the items but may have to dispose of them at the organiser’s cost.

Deadlines:
Please use the DHL Order Forms (see dates and deadlines) and book no later than 28 February 2025.

For bag inserts this must be delivered to DHL by the 28 February 2025.

Any queries relating to deliveries and freight forwarding should be sent to DHL directly (Matthew@dhl-exh.com). DHL will deliver your shipment, to your stand or room, if this is booked via them.

DO NOT SEND DELIVERIES DIRECTLY TO THE VENUE. The Organisers and Venue will not accept deliveries and take no responsibility for shipments made directly to the Venue (and not via DHL) nor for the moving of such onto your stand or hospitality room. If you wish DHL to assist onsite, there will be a charge made for this by DHL.

Trolleys & Fork Lift Hire

There are no trolleys or Fork Lifts available for use. You will need to contact DHL to book if you require these services or equipment (Matthew@dhl-exh.com).

Returns

Please ensure that all returns are labelled clearly with your company name and delivery address as well as the name and contacts for the courier company. Collections should be arranged for Wednesday 12 October 2025 between 17:00 and 23:00 NOT the following day as there is no storage facility available and items will not be kept.